Terms of Use

1. ACCEPTANCE OF TERMS

By accessing, browsing, or using the website located at https://hccs.health/ (the “Website”), or any content, information, services, or materials provided through the Website, you (“User,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms of Use (these “Terms”) and all applicable laws and regulations. These Terms constitute a legally binding agreement between you and HCCS Health, a [ENTITY TYPE] organized under the laws of Minnesota (“Company,” “we,” “us,” or “our”).

If you do not agree to these Terms in their entirety, you must immediately cease all use of the Website and may not access or use any portion of the Website or its content. Your continued use of the Website following any modifications to these Terms constitutes your acceptance of such modifications.

These Terms apply to all users of the Website, including without limitation browsers, vendors, customers, merchants, healthcare organizations, and contributors of content. The Website is intended for use by business professionals and healthcare organizations only. Users must be at least eighteen (18) years of age to access or use this Website. We do not knowingly collect information from individuals under the age of eighteen (18).

By using the Website, you represent and warrant that: (a) you are at least eighteen (18) years of age; (b) you have the legal capacity to enter into these Terms; ( c ) you are accessing the Website for legitimate business purposes related to healthcare consulting, advisory services, or related professional activities; and (d) your use of the Website will not violate any applicable law, regulation, or third-party right.

2. SCOPE OF SERVICES AND GENERAL DISCLAIMERS

HCCS Health provides consulting, advisory, analytics, and operational support services to healthcare organizations only through separate written agreements. The services offered by Company include, but are not limited to: healthcare consulting; regulatory and compliance advisory services; revenue cycle and financial performance consulting; pharmacy operations consulting; 340B Drug Program advisory and optimization services; and data analytics and operational insights.

IMPORTANT DISCLAIMER: All services provided by Company are consulting and advisory in nature only. Company does not provide medical services, clinical services, legal services, accounting services, or any form of direct patient care. The information, content, materials, and resources provided on the Website are for general informational and educational purposes only and should not be construed as professional advice of any kind.

NO GUARANTEES OR WARRANTIES: Company makes no representations, warranties, or guarantees regarding: (a) the accuracy, completeness, reliability, or timeliness of any information provided on the Website; (b) the results that may be obtained from the use of Company’s services; ( c ) compliance with any federal, state, or local laws, regulations, or requirements; (d) financial outcomes, cost savings, or revenue improvements; (e) regulatory approval or acceptance by any governmental agency; or (f) the suitability of any information or recommendations for your specific circumstances.

All information provided on the Website is subject to change without notice and may not reflect the most current legal, regulatory, or industry developments. Users are solely responsible for verifying the accuracy and applicability of any information obtained from the Website and for making their own independent judgments regarding the use of such information.

Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including without limitation any warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, or reliability. The Website and all content therein are provided on an “as is” and “as available” basis without warranty of any kind.

3. PROFESSIONAL RELATIONSHIP DISCLAIMERS

NO PROFESSIONAL RELATIONSHIPS CREATED: Use of the Website does not create, establish, or constitute any professional relationship between you and Company, including but not limited to: (a) a medical provider-patient relationship; (b) an attorney-client relationship; ( c ) an accountant-client relationship; (d) a fiduciary relationship; (e) a business associate relationship under the Health Insurance Portability and Accountability Act (“HIPAA”); or (f) any other confidential, privileged, or professional relationship.

NO MEDICAL OR CLINICAL SERVICES: Company does not provide medical advice, clinical guidance, diagnosis, treatment recommendations, or any form of patient care. Nothing on the Website should be construed as medical advice or used as a substitute for professional medical consultation, diagnosis, or treatment. Company is not a healthcare provider, medical practice, or clinical organization, and does not employ licensed medical professionals for the purpose of providing medical services.

NO LEGAL ADVICE: Company does not provide legal advice, legal opinions, or legal representation. Nothing on the Website should be construed as legal advice or used as a substitute for consultation with qualified legal counsel. Users should consult with their own attorneys regarding legal matters, regulatory compliance requirements, and the interpretation or application of applicable laws and regulations.

NO FINANCIAL OR ACCOUNTING ADVICE: Company does not provide financial planning advice, investment advice, accounting services, or tax advice. Nothing on the Website should be construed as financial or accounting advice or used as a substitute for consultation with qualified financial or accounting professionals.

INDEPENDENT CONTRACTOR RELATIONSHIP: Any consulting services provided by Company are performed as an independent contractor. Company does not act as an agent, employee, partner, or joint venturer of any client or Website user. Company retains full discretion and control over the manner and means of performing any consulting services, subject to the terms of separate written agreements.

4. 340B DRUG PROGRAM DISCLAIMERS

ADVISORY SERVICES ONLY: All information, guidance, recommendations, and services related to the 340B Drug Pricing Program established under Section 340B of the Public Health Service Act (42 U.S.C. § 256b) are provided for advisory and consulting purposes only. Company’s 340B-related services are designed to assist healthcare organizations in understanding program requirements and optimizing their operations, but do not constitute official program guidance or regulatory interpretation.

NO ELIGIBILITY GUARANTEES: Company makes no representations, warranties, or guarantees regarding: (a) an organization’s eligibility to participate in the 340B Program; (b) the approval or acceptance of any 340B Program application, registration, or submission; ( c ) compliance with 340B Program requirements or Health Resources and Services Administration (“HRSA”) guidance; (d) the outcome of any HRSA audit, investigation, or compliance review; (e) the amount of cost savings or financial benefits that may be realized through 340B Program participation; or (f) the continued availability or terms of the 340B Program.

REGULATORY COMPLIANCE RESPONSIBILITY: Each healthcare organization remains solely responsible for: (a) determining its own eligibility for 340B Program participation; (b) ensuring compliance with all applicable 340B Program requirements, HRSA guidance, and federal regulations; ( c ) maintaining accurate records and documentation as required by the program; (d) responding to HRSA audits, investigations, or compliance inquiries; and (e) making all final decisions regarding 340B Program participation and operations.

PROGRAM CHANGES AND UPDATES: The 340B Program is subject to ongoing regulatory changes, policy updates, and administrative guidance from HRSA and other federal agencies. Company cannot guarantee that any information or recommendations provided will remain current or applicable following changes to program requirements. Users are responsible for staying informed of program updates and ensuring ongoing compliance with current requirements.

NO HRSA AFFILIATION: Company is not affiliated with, endorsed by, or acting on behalf of HRSA, the Department of Health and Human Services, or any other federal agency. Company’s 340B-related services are independent consulting services and do not represent official government positions or interpretations.

5. USE OF WEBSITE AND USER RESTRICTIONS

PERMITTED USES: You may use the Website solely for lawful purposes related to learning about Company’s services, contacting Company for legitimate business inquiries, and accessing general information about healthcare consulting and advisory services. You may view, download, and print content from the Website for your personal, non-commercial use, provided that you maintain all copyright and other proprietary notices.

PROHIBITED USES: You are expressly prohibited from using the Website for any of the following purposes:

1. Unauthorized Access or Interference: Attempting to gain unauthorized access to any portion of the Website, other users’ accounts, or Company’s computer systems or networks; using any automated means, including robots, spiders, scrapers, or data mining tools, to access, monitor, or copy any portion of the Website; interfering with or disrupting the Website’s operation or servers; or attempting to circumvent any security measures.

2. Commercial Misuse: Using the Website or its content for any commercial purpose without Company’s express written consent; reselling, redistributing, or licensing any content from the Website; using the Website to compete with Company or to develop competing services; or harvesting user information for commercial purposes.

3. Misrepresentation: Misrepresenting your identity, affiliation, or relationship with Company; falsely claiming to be authorized to act on behalf of Company; or using Company’s name, trademarks, or branding without authorization.

4. Harmful or Illegal Activities: Transmitting any harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content; transmitting any viruses, malware, or other harmful code; violating any applicable laws, regulations, or third-party rights; or engaging in any fraudulent or deceptive practices.

5. Intellectual Property Infringement: Copying, modifying, distributing, or creating derivative works based on Company’s proprietary content, methodologies, or frameworks; removing or altering any copyright, trademark, or other proprietary notices; or infringing upon Company’s intellectual property rights.

USER ACCOUNTS AND SECURITY: While the Website does not currently require user account creation for basic access, if account features are implemented in the future, you will be responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify Company of any unauthorized use of your account or any other breach of security.

COMPLIANCE WITH LAWS: You are solely responsible for ensuring that your use of the Website complies with all applicable federal, state, and local laws, regulations, and industry standards, including but not limited to healthcare privacy laws, data protection regulations, and professional conduct requirements.

MONITORING AND ENFORCEMENT: Company reserves the right, but has no obligation, to monitor use of the Website and to investigate potential violations of these Terms. Company may take any appropriate action in response to violations, including but not limited to removing content, suspending or terminating access, and cooperating with law enforcement authorities.

6. INTELLECTUAL PROPERTY PROTECTION

COMPANY OWNERSHIP: Company retains all right, title, and interest in and to the Website and all content, materials, information, methodologies, frameworks, processes, reports, analyses, recommendations, and other intellectual property provided through the Website or in connection with Company’s services (collectively, “Company IP”). Company IP includes, but is not limited to: proprietary consulting methodologies and frameworks; analytical tools and processes; report templates and formats; website design, layout, and functionality; written content, articles, and publications; logos, trademarks, and branding materials; software, applications, and technical systems; and all derivatives, improvements, and modifications thereof.

PROTECTED INTELLECTUAL PROPERTY: All Company IP is protected by copyright, trademark, trade secret, and other intellectual property laws of the United States and other jurisdictions. Company IP constitutes valuable proprietary information and trade secrets of Company, developed through significant investment of time, effort, and resources.

LIMITED LICENSE TO USERS: Subject to your compliance with these Terms, Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and view Company IP solely for the permitted purposes described in these Terms. This license does not include any right to: (a) copy, modify, distribute, sell, or lease any Company IP; (b) reverse engineer, decompile, or disassemble any software or technical systems; (c) create derivative works based on Company IP; (d) use Company IP for any commercial purpose; or (e) remove or alter any proprietary notices or markings.

NO CLIENT RIGHTS AFTER ENGAGEMENT: In the event that you engage Company for consulting services under a separate written agreement, you acknowledge that Company retains full ownership of all methodologies, frameworks, reports, and other intellectual property created or used in connection with such services. Upon termination or completion of any consulting engagement, you shall have no continuing right to use, access, or reference any Company IP, except as may be expressly provided in a separate written agreement.

TRADEMARK RIGHTS: “HCCS Health” and all related logos, trademarks, service marks, and trade names are the exclusive property of Company. You may not use any Company trademarks without Company’s express written consent, and any unauthorized use may constitute trademark infringement and unfair competition in violation of applicable laws.

USER-SUBMITTED CONTENT: If you submit any content, information, or materials to Company through the Website (such as through contact forms or inquiries), you grant Company a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content for any purpose related to Company’s business operations.

INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS: Company respects the intellectual property rights of others and expects users to do the same. If you believe that any content on the Website infringes your intellectual property rights, please contact Company at hello@hccs.health with detailed information about the alleged infringement.

PROTECTION OF TRADE SECRETS: Company’s methodologies, processes, client lists, pricing information, and other proprietary business information constitute trade secrets protected under applicable trade secret laws. You agree not to disclose, use, or exploit any Company trade secrets for any purpose other than as expressly permitted under these Terms.

7. PRIVACY AND DATA PROTECTION

PRIVACY POLICY INCORPORATION: Your privacy is important to Company. The collection, use, and protection of personal information through the Website is governed by Company’s Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you consent to the collection and use of your information as described in the Privacy Policy.

INFORMATION COLLECTION: Company collects limited personal and professional information through website contact forms, inquiry forms, scheduling tools, and newsletter or marketing communications. This information may include names, business contact details, job titles, organization names, and general inquiry information submitted voluntarily by users. Company does not require users to create accounts to access the Website.

MINNESOTA CONSUMER DATA PRIVACY ACT COMPLIANCE: In accordance with the Minnesota Consumer Data Privacy Act (Minn. Stat. Ch. 325M), Company provides the following consumer rights and protections:

1. Right to Know: You have the right to know what personal information Company collects about you, the sources of such information, the purposes for which it is used, and the categories of third parties with whom it may be shared.

2. Right to Access: You have the right to request access to the personal information Company has collected about you, subject to certain exceptions and verification requirements.

3. Right to Deletion: You have the right to request deletion of personal information Company has collected about you, subject to certain exceptions for business operations and legal compliance.

4. Right to Opt-Out: You have the right to opt out of the sale of your personal information and targeted advertising. Company provides clear opt-out mechanisms for these activities.

5. Non-Discrimination: Company will not discriminate against you for exercising any of your privacy rights under applicable law.

DATA SECURITY MEASURES: Company implements reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and Company cannot guarantee absolute security.

DATA BREACH NOTIFICATION: In accordance with Minnesota Data Breach Notification Law (Minn. Stat. § 325E.61), Company will provide appropriate notification in the event of a data breach involving personal information, as required by applicable law.

THIRD-PARTY DATA SHARING: Company does not sell personal information to third parties. Company may share personal information with service providers who assist with website operations, marketing communications, or business functions, subject to appropriate confidentiality and data protection agreements.

RETENTION OF INFORMATION: Company retains personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

INTERNATIONAL DATA TRANSFERS: If personal information is transferred outside the United States, Company will ensure appropriate safeguards are in place to protect such information in accordance with applicable privacy laws.

CONTACT FOR PRIVACY MATTERS: For questions about privacy practices, to exercise your privacy rights, or to submit privacy-related complaints, please contact Company at hello@hccs.health.

8. THIRD-PARTY TOOLS AND EXTERNAL LINKS

THIRD-PARTY INTEGRATIONS: The Website may incorporate or provide access to third-party tools, services, applications, or platforms, including but not limited to: scheduling and appointment systems; analytics and tracking tools; social media platforms and widgets; payment processing systems; communication and messaging tools; and marketing automation platforms.

NO RESPONSIBILITY FOR THIRD-PARTY SERVICES: Company provides access to third-party tools and services solely for user convenience and does not endorse, warrant, or assume any responsibility for: (a) the accuracy, completeness, reliability, or availability of any third-party service; (b) the content, functionality, or performance of third-party applications or platforms; ( c ) the privacy practices or data security measures of third-party providers; (d) any transactions, communications, or interactions between users and third-party providers; or (e) any damages, losses, or issues arising from the use of third-party services.

EXTERNAL LINKS DISCLAIMER: The Website may contain links to external websites, resources, or services that are not owned, operated, or controlled by Company. These links are provided solely for informational purposes and user convenience. Company has not reviewed and does not endorse the content, accuracy, opinions, policies, products, services, or accessibility of any external websites.

USER RESPONSIBILITY FOR THIRD-PARTY USE: Your use of any third-party tools, services, or external websites is entirely at your own risk and subject to the terms of use, privacy policies, and other agreements of such third parties. You are solely responsible for: (a) reviewing and understanding the terms and conditions of any third-party service before use; (b) protecting your personal information and maintaining appropriate security measures when using third-party platforms; ( c ) complying with all applicable terms, conditions, and legal requirements of third-party providers; and (d) resolving any disputes or issues that may arise with third-party providers.

CHANGES TO THIRD-PARTY SERVICES: Third-party tools and services may be modified, discontinued, or become unavailable at any time without notice to Company or users. Company is not responsible for any disruption, loss of functionality, or other issues resulting from changes to third-party services.

NO WARRANTIES FOR THIRD-PARTY CONTENT: Company makes no representations or warranties regarding any third-party content, services, or websites, and expressly disclaims all liability for any harm, damage, or loss resulting from your reliance on or use of such third-party resources.

INDEMNIFICATION FOR THIRD-PARTY CLAIMS: You agree to indemnify and hold Company harmless from any claims, damages, or losses arising from your use of third-party tools, services, or websites accessed through or in connection with the Website.

9. LIMITATION OF LIABILITY

CONSPICUOUS NOTICE: THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN COMPANY AND YOU. COMPANY WOULD NOT BE ABLE TO PROVIDE THE WEBSITE OR SERVICES ON AN ECONOMICALLY REASONABLE BASIS WITHOUT THESE LIMITATIONS.

EXCLUSION OF CONSEQUENTIAL DAMAGES: TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING UNDER MINNESOTA LIABILITY LIMITATION STATUTE (MINN. STAT. § 604.055), COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO: (A) LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES; (B) LOSS OF DATA, INFORMATION, OR BUSINESS RECORDS; (C) BUSINESS INTERRUPTION OR OPERATIONAL DELAYS; (D) LOSS OF GOODWILL OR REPUTATION; (E) REGULATORY PENALTIES, FINES, OR SANCTIONS; (F) COSTS OF SUBSTITUTE SERVICES OR PRODUCTS; OR (G) ANY OTHER ECONOMIC LOSSES OR DAMAGES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CAP ON TOTAL LIABILITY: COMPANY’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE WEBSITE, THESE TERMS, OR ANY SERVICES PROVIDED BY COMPANY, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF NO FEES HAVE BEEN PAID, COMPANY’S TOTAL LIABILITY SHALL NOT EXCEED [MAXIMUM LIABILITY AMOUNT].

BASIS OF LIABILITY LIMITATIONS: The limitations of liability set forth in this Section apply: (a) regardless of the legal theory upon which any claim is based, including but not limited to contract, tort, negligence, strict liability, breach of warranty, or violation of statute; (b) even if Company has been advised of the possibility of such damages; ( c ) even if the limited remedies provided in these Terms fail of their essential purpose; and (d) to the maximum extent permitted by applicable law.

ALLOCATION OF RISK: You acknowledge and agree that the limitations of liability in this Section reflect a reasonable allocation of risk between the parties, taking into account: (a) the nature of the Website and services provided; (b) the fees charged (if any) for access to the Website; ( c ) the availability of insurance and other risk management tools; and (d) the parties’ relative ability to control and manage the risks associated with the Website and services.

NO LIABILITY FOR WEBSITE AVAILABILITY: Company shall not be liable for any damages or losses resulting from: (a) interruptions, suspensions, or termination of Website access; (b) technical failures, server downtime, or system maintenance; (c) errors, bugs, or defects in Website functionality; (d) unauthorized access to or alteration of your transmissions or data; or (e) any other Website-related issues beyond Company’s reasonable control.

SEPARATE AGREEMENT LIMITATIONS: Nothing in this Section shall limit or modify any separate limitations of liability that may be contained in other written agreements between you and Company for consulting services or other business arrangements.

JURISDICTIONAL VARIATIONS: Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, Company’s liability shall be limited to the maximum extent permitted by applicable law.

10. INDEMNIFICATION

USER INDEMNIFICATION OBLIGATIONS: You agree to defend, indemnify, and hold harmless Company, its officers, directors, employees, agents, contractors, successors, and assigns (collectively, “Company Parties”) from and against any and all claims, demands, actions, suits, proceedings, investigations, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:

1. Misuse of Website: Your use or misuse of the Website in violation of these Terms, including but not limited to unauthorized access, data scraping, commercial use without permission, or interference with Website operations;

2. Violation of Terms: Your breach of any representation, warranty, covenant, or obligation contained in these Terms;

3. Unauthorized Reliance: Your reliance on information obtained from the Website for purposes other than those expressly permitted under these Terms, including but not limited to using Website content as medical, legal, financial, or compliance advice;

4. Third-Party Claims: Any claims by third parties arising from your use of the Website, including but not limited to claims of intellectual property infringement, privacy violations, or defamation;

5. Regulatory Violations: Any violations of applicable laws, regulations, or industry standards resulting from your use of the Website or any information obtained therefrom;

6. Data Submission: Your submission of any prohibited information through the Website, including protected health information, confidential data, or other sensitive information;

7. Misrepresentation: Any misrepresentation of your relationship with Company or unauthorized use of Company’s name, trademarks, or branding;

8. Professional Misconduct: Any professional misconduct, malpractice, or negligence in your own business operations that is alleged to be connected to information or guidance obtained from the Website.

DEFENSE AND SETTLEMENT: Company reserves the right, at its sole discretion and expense, to assume the exclusive defense and control of any matter subject to indemnification by you. In such event, you agree to cooperate fully with Company in the defense of such matter. You may not settle any claim subject to this indemnification provision without Company’s prior written consent.

NOTICE OF CLAIMS: You agree to promptly notify Company in writing of any claim, demand, or action for which indemnification may be sought under this Section. Failure to provide prompt notice may limit your indemnification obligations only to the extent that such failure materially prejudices Company’s ability to defend against the claim.

LIMITATION ON INDEMNIFICATION: Your indemnification obligations under this Section shall not apply to the extent that any claim, damage, or loss results from Company’s gross negligence, willful misconduct, or material breach of these Terms, as determined by a court of competent jurisdiction.

SURVIVAL OF INDEMNIFICATION: The indemnification obligations set forth in this Section shall survive the termination or expiration of these Terms and your use of the Website.

SEPARATE AGREEMENT INDEMNIFICATION: Nothing in this Section shall limit or modify any separate indemnification provisions that may be contained in other written agreements between you and Company for consulting services or other business arrangements.

MITIGATION OF DAMAGES: You agree to take reasonable steps to mitigate any damages for which indemnification is sought under this Section, and Company agrees to cooperate reasonably in such mitigation efforts.

11. CONFIDENTIALITY AND INFORMATION SUBMISSION

PROHIBITION ON PHI SUBMISSION: You are expressly prohibited from submitting, uploading, or transmitting any protected health information (“PHI”) as defined under the Health Insurance Portability and Accountability Act (“HIPAA”) and its implementing regulations through the Website. This prohibition includes, but is not limited to: individual patient names, medical record numbers, social security numbers, dates of birth, addresses, telephone numbers, email addresses, medical diagnoses, treatment information, prescription data, insurance information, and any other individually identifiable health information.

NO CONFIDENTIAL INFORMATION VIA WEBSITE: The Website is not a secure platform for the transmission of confidential, proprietary, or sensitive business information. You should not submit any confidential information through website contact forms, inquiry forms, or other communication channels unless explicitly requested by Company under a separate written agreement that includes appropriate confidentiality protections.

SEPARATE AGREEMENT CONFIDENTIALITY: Any confidentiality obligations related to consulting services provided by Company are governed by separate written agreements between Company and its clients. The Website and these Terms do not create any confidentiality obligations or protections beyond those expressly stated herein.

PUBLIC NATURE OF WEBSITE COMMUNICATIONS: You acknowledge and agree that any information submitted through the Website’s contact forms, inquiry forms, or other communication features may not be treated as confidential unless covered by a separate written confidentiality agreement. Company reserves the right to use such information for business purposes, including but not limited to responding to inquiries, providing requested information, and improving services.

SECURITY LIMITATIONS: While Company implements reasonable security measures for the Website, no internet-based communication system is completely secure. Company cannot guarantee the security or confidentiality of any information transmitted through the Website, and you submit such information at your own risk.

INADVERTENT DISCLOSURE: If you inadvertently submit PHI or other confidential information through the Website, you must immediately notify Company at hello@hccs.health. Company will make reasonable efforts to delete or secure such information, but cannot guarantee that inadvertent disclosures can be completely remediated.

REGULATORY COMPLIANCE RESPONSIBILITY: You remain solely responsible for ensuring that your use of the Website and any information submitted therethrough complies with all applicable privacy laws, including but not limited to HIPAA, state privacy laws, and professional confidentiality requirements.

NO ATTORNEY-CLIENT PRIVILEGE: Communications through the Website do not create an attorney-client relationship or attorney-client privilege, even if legal topics are discussed. Any legal information provided through the Website is for general informational purposes only and does not constitute legal advice.

BUSINESS INFORMATION PROTECTION: While Company will treat your business contact information and general inquiries with appropriate care, you should not submit sensitive business information, trade secrets, proprietary data, or other confidential business information through the Website without a separate written confidentiality agreement.

DATA RETENTION AND DELETION: Company may retain information submitted through the Website in accordance with its data retention policies and applicable legal requirements. You may request deletion of your information by contacting Company at hello@hccs.health, subject to Company’s legal and business obligations.

12. TERMINATION RIGHTS

COMPANY’S TERMINATION RIGHTS: Company reserves the right, in its sole and absolute discretion, to restrict, suspend, or terminate your access to the Website at any time, for any reason or no reason, with or without prior notice, and without liability to you or any third party. Grounds for termination may include, but are not limited to:

1. Violation of Terms: Any breach or violation of these Terms or any other agreement with Company;

2. Prohibited Use: Use of the Website for any prohibited purpose or in any manner that violates applicable laws or regulations;

3. Harmful Activities: Engaging in activities that harm or threaten the security, integrity, or availability of the Website or Company’s systems;

4. Misrepresentation: Providing false, misleading, or inaccurate information to Company;

5. Business Reasons: Any legitimate business reason, including but not limited to discontinuation of Website services, changes in business operations, or strategic decisions;

6. Legal Requirements: Compliance with legal obligations, court orders, or regulatory requirements;

7. Protective Measures: Protection of Company’s rights, property, safety, or the rights and safety of other users or third parties.

IMMEDIATE TERMINATION: Company may immediately terminate or suspend your access without prior notice if Company reasonably believes that continued access poses a risk to the Website, other users, Company’s business operations, or violates applicable laws.

USER TERMINATION: You may terminate your use of the Website at any time by simply ceasing to access or use the Website. If you have submitted any information through the Website that you wish to have deleted, you may contact Company at hello@hccs.health to request deletion, subject to Company’s legal and business obligations.

EFFECT OF TERMINATION: Upon termination of your access to the Website:

1. Cessation of Rights: All rights granted to you under these Terms shall immediately cease;

2. Continued Obligations: Your obligations under these Terms that by their nature should survive termination shall continue in effect, including but not limited to indemnification, limitation of liability, intellectual property protection, and confidentiality provisions;

3. Data Retention: Company may retain any information submitted through the Website in accordance with its data retention policies and legal obligations;

4. No Refunds: If you have paid any fees to Company, termination does not entitle you to any refund unless expressly provided in a separate written agreement.

SURVIVAL OF PROVISIONS: The following provisions shall survive any termination of these Terms: intellectual property protection, limitation of liability, indemnification, confidentiality, governing law and venue, and any other provisions that by their nature are intended to survive termination.

NO LIABILITY FOR TERMINATION: Company shall not be liable to you or any third party for any termination or suspension of access to the Website, regardless of the reason for such termination or suspension.

REINSTATEMENT: Company may, in its sole discretion, reinstate your access to the Website following termination, but has no obligation to do so. Any reinstatement may be subject to additional terms and conditions.

13. GOVERNING LAW AND VENUE

GOVERNING LAW: These Terms and any disputes arising out of or relating to the Website, these Terms, or your use of the Website shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of laws principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

EXCLUSIVE JURISDICTION AND VENUE: You agree that any legal action, suit, or proceeding arising out of or relating to these Terms, the Website, or your use thereof must be brought exclusively in the state courts located in Hennepin County, Minnesota, or in the United States District Court for the District of Minnesota. You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts based on inconvenient forum or any other grounds.

WAIVER OF JURY TRIAL: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND COMPANY EACH WAIVE ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY ACTION, SUIT, OR PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE WEBSITE.

SERVICE OF PROCESS: You consent to service of process by any means authorized by Minnesota law or the Federal Rules of Civil Procedure, including service by certified or registered mail, return receipt requested, at the address provided by you to Company.

STATUTE OF LIMITATIONS: Any claim or cause of action arising out of or relating to these Terms or the Website must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred, notwithstanding any statute of limitations or other law to the contrary.

ENFORCEMENT OF JUDGMENTS: Any judgment obtained in any legal proceeding shall be enforceable in any court of competent jurisdiction, and you consent to the enforcement of any such judgment in any jurisdiction where you may be found or where your assets may be located.

ATTORNEY’S FEES: In any legal proceeding arising out of or relating to these Terms, the prevailing party shall be entitled to recover its reasonable attorney’s fees, costs, and expenses from the non-prevailing party.

SEVERABILITY: If any provision of this governing law and venue section is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving the parties’ original intent.

14. AMENDMENT RIGHTS

RIGHT TO MODIFY TERMS: Company reserves the right, in its sole discretion, to modify, amend, update, or revise these Terms at any time and for any reason, including but not limited to: changes in applicable laws or regulations; updates to Company’s services or business operations; enhancement of user protections or clarification of existing provisions; correction of errors or inconsistencies; or adaptation to new technologies or industry practices.

NOTICE OF MODIFICATIONS: Company will provide notice of material changes to these Terms by: (a) posting the updated Terms on the Website with a new “Last Updated” date; (b) providing thirty (30) days advance notice through prominent display on the Website homepage; and ( c ) sending notification to users who have provided contact information, where reasonably practicable. For non-material changes, such as corrections of typographical errors or clarifications that do not affect user rights or obligations, Company may post updated Terms without advance notice.

ACCEPTANCE OF MODIFICATIONS: Your continued use of the Website following the posting of modified Terms constitutes your acceptance of such modifications. If you do not agree to any modification, your sole remedy is to discontinue use of the Website. Company recommends that you periodically review these Terms to stay informed of any updates.

EFFECTIVE DATE OF CHANGES: Modified Terms shall become effective immediately upon posting on the Website, except where advance notice is provided, in which case the modifications shall become effective at the end of the notice period. The “Last Updated” date at the top of these Terms indicates when the most recent modifications became effective.

NO RETROACTIVE APPLICATION: Unless otherwise specified, modifications to these Terms shall apply prospectively only and shall not affect any rights or obligations that arose prior to the effective date of the modifications.

MATERIAL CHANGES DEFINITION: Material changes include, but are not limited to: significant modifications to limitation of liability provisions; changes to indemnification obligations; alterations to governing law or dispute resolution procedures; modifications to intellectual property rights; changes to data collection or privacy practices; or any other changes that substantially affect user rights or obligations.

REJECTION OF MODIFICATIONS: If you do not accept any modifications to these Terms, you must immediately cease all use of the Website. Continued use after the effective date of modifications constitutes acceptance regardless of whether you have actually read the modified Terms.

VERSION CONTROL: Company may maintain prior versions of these Terms for reference purposes, but only the current version posted on the Website shall be effective and binding. Users are responsible for reviewing the current Terms each time they access the Website.

NOTIFICATION LIMITATIONS: Company’s obligation to provide notice of modifications is limited to the methods described in this Section. Company is not responsible for ensuring that users receive or review such notifications, and failure to receive notice does not excuse compliance with modified Terms.

15. CONTACT INFORMATION

LEGAL AND ADMINISTRATIVE CONTACT: For all matters relating to these Terms of Use, including legal inquiries, disputes, privacy concerns, intellectual property issues, or general questions about your rights and obligations under these Terms, please contact Company at:

HCCS Health

Legal Department

Address: [COMPLETE BUSINESS MAILING ADDRESS]

Email: hello@hccs.health

Phone: [BUSINESS PHONE NUMBER]

BUSINESS INQUIRIES: For general business inquiries, service information, or consultation requests, please use the contact information provided on the Website or contact Company through the designated business contact channels.

PRIVACY MATTERS: For privacy-related inquiries, requests to exercise your privacy rights under applicable law, or data protection concerns, please contact Company at hello@hccs.health with “Privacy Inquiry” in the subject line.

INTELLECTUAL PROPERTY CONCERNS: For intellectual property matters, including reports of alleged infringement or questions about Company’s intellectual property rights, please contact Company at hello@hccs.health with “Intellectual Property” in the subject line.

TECHNICAL SUPPORT: For technical issues with the Website, please contact Company through the technical support channels provided on the Website or at hello@hccs.health.

RESPONSE TIMEFRAMES: Company will make reasonable efforts to respond to inquiries within a reasonable timeframe, typically within five (5) to ten (10) business days for non-urgent matters. Urgent legal or privacy matters will be prioritized accordingly.

WRITTEN COMMUNICATIONS: For formal legal notices, disputes, or other matters requiring written communication, please send correspondence to the mailing address provided above or to [LEGAL EMAIL]. Electronic communications to the designated email address shall be deemed sufficient written notice for purposes of these Terms.

BUSINESS HOURS: Company’s business hours for responding to inquiries are typically Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding federal holidays. Response times may be extended during holidays or other business closures.

RECORD KEEPING: Company may maintain records of communications for business and legal purposes. You consent to such record keeping as part of your use of the Website and acceptance of these Terms.

ACKNOWLEDGMENT: BY USING THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE IN THEIR ENTIRETY.

Effective Date: January 1, 2026

Last Updated: January 1, 2026

This document contains important legal terms and conditions. If you have questions about these Terms or need clarification regarding any provision, please contact Company at hello@hccs.health before using the Website.